经常 问问题
SkyPostal致力于预测您的需求,并及时为您提供所有运输需求的答案.
Get started right here with our most 常见问题.
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How does your pricing compare with postal and express products?
包装标准
类包裹
送货要收运费吗?
An industry standard, dimensional weight is always charged. 大多数物流供应商使用, 包括航空公司和快递公司, use the dimensional weight of an item as opposed to the actual weight.
模糊权重公式是什么?
The formula applied for your shipments is a standard formula based in cm’s.
LxWxH
6000
How are duties calculated for international orders?
关税的计算因国家而异. 一些国家使用完全基于商品价值的公式,并将其乘以关税金额. Others, add in a freight value and an insurance value, and then apply the duty. Still on others additional taxes are applied besides the duty. 更多信息请bet36体育投注 bet36体育投注官网具体国家.
你们有保险吗??
We offer an optional insurance for all of our shippers for an additional cost per kilo.
我们需要做些什么才能开始呢?
Go to our bet36体育投注 page and tell us about your business needs. 然后,销售人员会与您bet36体育投注,为您的业务确定正确的计划,并为您提供费率. 一旦接受了, 您的帐户将被创建和, and the integration can begin allowing you to ship and track packages with SkyPostal.
积分复杂吗??
We offer two levels of integration based on your technology needs and resources.
对于那些寻求简单接口的公司,让SkyPostal可以处理他们在拉丁美洲的货物, 为客户提供跟踪服务, 并且需要最少的IT时间和资源, 创建了TechBase. 通过我们用户友好的商家门户, 你可以专注于销售, 我们来处理后勤问题.
对于那些想要实时跟踪和标签创建拉美量的公司,我们提供TechSync. 通过我们简单而强大的API集成, 订单可以无缝地处理,客户可以对他们的包裹移动有最新的可见性.
你的集成时间有多快?
With our TechBase and TechSync integration options, integrations are as fast as our customers want them to be. Our tools are specifically made to meet the needs of less technically advanced retailers, as well as large ones with fully staffed IT departments. Talk to us to find out which program is best for you and which can get you set up the quickest.
你支持哪些货币?
我们所有的顾客都用美元结账, 然而, we handle multiple merchants who sell in multiple currencies. Our web services can process any currency for any package received.
Do you offer customer support/have a dedicated customer service team?
我们拥有一流的美国客户支持团队,致力于满足所有客户的不同需求. 除了, we also service reps in every country we serve offering additional local support as required.
你能提供绩效报告吗?
我们为客户提供了一个网络报告门户网站,在那里他们可以创建报告并衡量我们在所有服务领域的表现. 从运输到交货, 到异常处理, all the information you will need is at your fingertips.
Do you contact consignees for exceptions/incorrect addresses?
SkyPostal provides itself on utilizing the best delivery partners in every country we serve. bet36体育投注官网一些供应商是大型的全国性企业, 而其他的则是为该地区提供最佳服务水平的区域性/利基玩家. 并非所有这些公司都提供相同的服务. 一些供应商更多地与当地客户接触,而其他供应商除了交付之外几乎没有互动. For information on a specific country, contact us.
你如何处理错误的地址?
While dependent on the information provided to us by the merchant, SkyPostal will always intend to contact consignees in order to correct a given address. 在大多数国家,如果由于地址错误而导致原始尝试失败,我们可以处理重新交付. 从商家获得的数据,如收货人电话号码和电子邮件地址,是使我们能够处理这些例外情况的关键部分.
你负责哪些国家的业务?
SkyPostal offers service in over 25 countries in Latin America and the Caribbean, 包括墨西哥, 智利, 阿根廷, 哥伦比亚和巴西.
How do your transit times compare to postal and express options?
包装标准
类包裹
你们有发货确认吗?
在我们为您服务的每一个国家,我们都会保证您收到一份包含数据、时间和收货人姓名的电子收货确认书.
你们提供签字确认吗?
我们可以在一些国家提供签名确认服务,费用高于标准送货确认. Please inquire regarding specific countries for pricing and availability.
按国家划分你们的交货时间是多久?
墨西哥 6-11个工作日
哥伦比亚 5-9个工作日
智利 5-16个工作日
巴西 5-24个工作日
你们尝试了多少次送货?
Our service offers a minimum of two delivery attempts one every parcel, while in some countries we are able to guarantee three attempts. 有关某一特定国家的信息, 请bet36体育投注.
Do packages have to go to your hub in Miami, or can they go direct to country?
我们有客户直接从欧洲和亚洲的许多国家发货,绕过bet36体育投注官网迈阿密枢纽. Our Miami hub can and should be used when low volumes do not justify flying direct. 在这些情况下, 迈阿密作为货运集运商,将您的货运量加入到我们每日运往拉丁美洲的货运量中.
Can you handle shipments from outside of the US (i.e. 欧洲、亚洲)
我们有客户直接从欧洲和亚洲的许多国家发货,绕过bet36体育投注官网迈阿密枢纽. Our Miami hub can and should be used when low volumes do not justify flying direct. 在这些情况下, 迈阿密作为货运集运商,将您的货运量加入到我们每日运往拉丁美洲的货运量中.
Do you offer full service from origin to destination?
是的,我们有. 我们为客户提供物流bet36体育投注,可以将产品从他们的设施中取出,直接送到客户手中. 我们也可以提供产品履行服务.
你们在乡下有接送点吗?
Currently we do not offer this service as a primary delivery method. 在某些国家, 通过与供应商的特殊安排,包裹可以在当地的派送站领取, or in the case of unsuccessful attempts to deliver at the customers address, customer can sometimes pick up packages again at a local delivery station.
你能发货到阿根廷吗?
是的, e-commerce to 阿根廷 has essentially been blocked for the last few years, 然而, 我们现在在阿根廷又开始营业了. 更多信息请bet36体育投注rmation about shipping into this valuable Market.
你发货到邮政信箱吗?
PO boxes are serviced exclusively by Postal channels. 在某些国家,它.e. 在巴西,SkyPostal利用邮政服务的部分或全部交付服务. 在这些情况下, deliveries can be made to PO Boxes as well as home or business addresses. Contact us to find out in which countries we have this capability.
Can you handle parcels that originate outside of the US.
Many of our customers and their distribution facilities are located outside of the US. 在这些情况下, 客户可以使用bet36体育投注官网服务和标签直接发送合并到目的地国家, or they can send directly to one of our hubs located around the world. 如果你想船运到拉丁美洲, 没有比SkyPostal更好的合作伙伴了, 无论你身在何处.
Can you ship to an address other than a home address?
We can ship to a home or business address and in select countries, a PO Box.
你能运送的最大物品尺寸是多少?
SkyPostal几乎可以通过标准的快递方式运送任何快递员可以携带的东西. 一般尺寸限制是长加宽加高等于100英寸以内的总和. However, exceptions can be made and larger items can be handled. 更多信息请bet36体育投注.
你们办理纳税手续吗?
我们可以通过我们与SecureImport的合作伙伴关系提前从我们所有的国家收取关税. 通过这项独家服务, consignees will be contacted via email prior to shipment of their items, requesting payment in advance for applicable duties. Packages are not shipped until duties have been collected. 向收货人发出的关税付款请求包括购买商品的商店名称, 订单说明及订单金额.
bet36体育投注官网客户怎样才能在关税上省钱?
SkyPostal与墨西哥邮政服务和哥伦比亚邮政服务签订了一项私人协议, 因此,bet36体育投注官网客户在墨西哥可享受最低300美元的邮政渠道优惠,在哥伦比亚可享受最高1000美元和最多2公斤的邮政渠道优惠, while enjoying the full benefits of courier service. 这包括端到端跟踪, 完全在线可见性, rapid transit times and dedicated customer support.
这项优惠使您可以在拉丁美洲两个最大的市场为您的客户提供关税节省,并且只能通过SkyPostal提供.
哪些物品是限制进口的?
除了国际航空运输协会(IATA)定义的“危险货物”外,还有各国限制进口的物品. Contact us to receive a complete listing for a specific country.
你能向墨西哥进口鞋子吗?
绝对是的. 在墨西哥,鞋子没有问题.
巴西的关税是什么?
职责 plus taxes in 巴西 are a significant factor to consider. 范围为商品价值的95%至98%,视收货人的目的地状态而定.
你能运送的物品的最大价值是多少?
每件货物的最高价值为1000美元. 在一些国家,还有其他服务可用于处理高价值货物. Contact us for specific inquiries regarding high value items.
海关是如何清关的?
SkyPostal包揽了所有的工作,所以bet36体育投注官网客户不必卷入当地的海关问题. SkyPostal prepares documentation, clears customs and pays duties on behalf of our clients. 关税可以在发货前从bet36体育投注官网客户(DDP)处收取,也可以直接通过收货人(关税到付)收取。. 不管是什么, we handle all transactions with the customs authorities, stay on top of new and changing customs regulations, and prepare all documentation required for our shipments. We make sure that goods are imported smoothly and without delays.
你还和哪些电子零售商合作过?
We work with some of the largest retailers in the world either directly or through consolidators. We cannot share their names as we respect our client’s privacy.